HUIT strengthens IT support with insights into computer performance

HUIT is building on ongoing efforts to improve computer performance and reliability, using advanced analytics to identify issues earlier and better guide technology decisions and support.  

Following a successful pilot, HUIT is expanding its use of the Nexthink Digital Employee Experience (DEX) platform across all HUIT-managed computers. The platform provides technical insights into device performance, software stability, and connectivity, helping our teams:

• Identify and resolve issues earlier, sometimes before the user even reports a problem.
• Improve device reliability by identifying recurring performance issues and their underlying causes.
• Make smarter technology investments by using performance data to guide hardware standards, upgrades, and device replacements.  

This rollout is part of HUIT's broader effort to shift from reactive troubleshooting to more proactive, data-informed IT support.

The Nexthink platform has been reviewed for compliance with the University’s Information Security and Digital Accessibility policies. Learn more about how HUIT uses device performance data in the University’s Privacy Statement.