Tech Talk: Reducing the Barrier: How User Research is Shaping HarvardSites
Date and Time
Join us for our next Tech Talk, featuring colleagues from HUIT Client Services discussing how user research can inform product and service improvements.
Speakers:
- Gabriel Caro, Manager, Client Engagement
- Dan Cabral, UX/UI Designer
- Kenton Doyle, Director, Harvard Web Publishing
- Laurier Cress, UX Designer/Researcher
- Peter Farrow, Senior Technical Lead, Web Platforms
This session will highlight two improvements that emerged directly from user research: an admin notification system and a series of short, self-paced training videos. Both trace back to themes that emerged from a survey of over 160 HarvardSites Drupal site builders. We'll walk through what the survey found and how we leveraged the voice of the user to inform our product and service improvements.
The Tech Talks series brings together the Harvard IT community to continue the IT Summit’s spirit of peer learning, connection, and innovation throughout the academic year. This event is sponsored by HUIT Administration, and the presentation will be recorded and posted on the HUIT website after the event. Please contact Deirdre Schreiber with questions or requests for accommodation.
This meeting requires attendees to be signed into a Zoom account. If joining from a conference room that cannot authenticate to Zoom, join the meeting from a computer using an authenticated Zoom account, then use HDMI to display the meeting’s audio and video in the room.