#  Get Help 

 



 
<!--/*--><![CDATA[/* ><!--*//
#huitsr a
    {
        display: block;
        margin: 0 5px 0 0;
        padding-left: 35px;
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-07/icon_operational.png") no-repeat left;
    }
    #huitsr a.case_minor
    {
        background: url("https://s3.amazonaws.com/hwp-project-assets/icons/degraded.gif") no-repeat left;
    }
    #huitsr a.case_major
    {
        background: url("https://s3.amazonaws.com/hwp-project-assets/icons/partial.gif") no-repeat left;
    }
    #huitsr a.case_critical
    {
        background: url("https://s3.amazonaws.com/hwp-project-assets/icons/outage.gif") no-repeat left;
    }

    #huitsr .all_operational
    {
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-07/icon_operational.png") no-repeat left;
    }

    #huitsr a
    {
        display: block;
        margin: 0 5px 0 0;
        padding-left: 35px;
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-09/operational.png") no-repeat 10px center; background-size:25px; background-position:0;
    }
    #huitsr a.case_minor
    {
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-09/minor.png") no-repeat 10px center; background-size:25px; background-position:0;
    }
    #huitsr a.case_major
    {
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-09/major.png") no-repeat 10px center; background-size:25px; background-position:0;
    }
    #huitsr a.case_critical
    {
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-09/critical.png") no-repeat 10px center; background-size:25px; background-position:0;
    }
    #huitsr .all_operational
    {
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-09/operational.png") no-repeat 10px center; background-size:25px; background-position:0;
    }

#hwp-status-alert {
display:none;
}
#hwp-status-alert.show {
display:block;
}

#hwp-status-alert .hwp-section__items-container {
        padding-bottom: 2rem;
    }

#hwp-status-alert .hwp-pt-64 {
    padding-top: 2rem;
}

.hwp-embed.hwp-embed--16-9-ratio .hwp-embed__inner {
    aspect-ratio: revert !important;
padding-top: 0;
        padding-bottom: 0;
}
    .hwp-embed {
        padding-top: 0;
        padding-bottom: 0;
    }

@media (min-width: 1024px) {
    #hwp-status-alert .hwp-container-px {
        padding-left: 2rem;
        padding-right: 2rem;
    }
}
/*--><!]]>*/
## Service Status &amp; Alerts




<!--//--><![CDATA[// ><!--

    window.onload = function ( ) {
        var sp = new StatusPage.page({ page : '0nrlm48qgndm'});
        sp.incidents({
            filter : 'unresolved',
            success: function(data) {
                non_op = [];
                // console.log(data.incidents);
                for (i in data.incidents)
                {
                    non_op.push(data.incidents[i]);
                    jQuery('#huitsr').append("<a href='"+data.incidents[i].shortlink+"' class='case_"+data.incidents[i].impact+"'>"+data.incidents[i].name+"");
                }
                if (non_op.length > 0)
               {

               jQuery('#huitsr').append("<a class='all_operational' href='//status.huit.harvard.edu/'>All Other Systems Operational");
 jQuery('#hwp-status-alert').addClass('show');
               }
//else
        //   {
             
            //       jQuery('.huit-status-accordion').addClass('hide');
         //  }
            
            }
        });
    };

//--><!]]>
 

 



 

 

 

 

 
<!--/*--><![CDATA[/* ><!--*//
#huitsr a
    {
        display: block;
        margin: 0 5px 0 0;
        padding-left: 35px;
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-07/icon_operational.png") no-repeat left;
    }
    #huitsr a.case_minor
    {
        background: url("https://s3.amazonaws.com/hwp-project-assets/icons/degraded.gif") no-repeat left;
    }
    #huitsr a.case_major
    {
        background: url("https://s3.amazonaws.com/hwp-project-assets/icons/partial.gif") no-repeat left;
    }
    #huitsr a.case_critical
    {
        background: url("https://s3.amazonaws.com/hwp-project-assets/icons/outage.gif") no-repeat left;
    }

    #huitsr .all_operational
    {
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-07/icon_operational.png") no-repeat left;
    }

    #huitsr a
    {
        display: block;
        margin: 0 5px 0 0;
        padding-left: 35px;
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-09/operational.png") no-repeat 10px center; background-size:25px; background-position:0;
    }
    #huitsr a.case_minor
    {
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-09/minor.png") no-repeat 10px center; background-size:25px; background-position:0;
    }
    #huitsr a.case_major
    {
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-09/major.png") no-repeat 10px center; background-size:25px; background-position:0;
    }
    #huitsr a.case_critical
    {
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-09/critical.png") no-repeat 10px center; background-size:25px; background-position:0;
    }
    #huitsr .all_operational
    {
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-09/operational.png") no-repeat 10px center; background-size:25px; background-position:0;
    }

#hwp-status-alert {
display:none;
}
#hwp-status-alert.show {
display:block;
}

#hwp-status-alert .hwp-section__items-container {
        padding-bottom: 2rem;
    }

#hwp-status-alert .hwp-pt-64 {
    padding-top: 2rem;
}

.hwp-embed.hwp-embed--16-9-ratio .hwp-embed__inner {
    aspect-ratio: revert !important;
padding-top: 0;
        padding-bottom: 0;
}
    .hwp-embed {
        padding-top: 0;
        padding-bottom: 0;
    }

@media (min-width: 1024px) {
    #hwp-status-alert .hwp-container-px {
        padding-left: 2rem;
        padding-right: 2rem;
    }
}
/*--><!]]>*/
## Service Status &amp; Alerts




<!--//--><![CDATA[// ><!--

    window.onload = function ( ) {
        var sp = new StatusPage.page({ page : '0nrlm48qgndm'});
        sp.incidents({
            filter : 'unresolved',
            success: function(data) {
                non_op = [];
                // console.log(data.incidents);
                for (i in data.incidents)
                {
                    non_op.push(data.incidents[i]);
                    jQuery('#huitsr').append("<a href='"+data.incidents[i].shortlink+"' class='case_"+data.incidents[i].impact+"'>"+data.incidents[i].name+"");
                }
                if (non_op.length > 0)
               {

               jQuery('#huitsr').append("<a class='all_operational' href='//status.huit.harvard.edu/'>All Other Systems Operational");
 jQuery('#hwp-status-alert').addClass('show');
               }
//else
        //   {
             
            //       jQuery('.huit-status-accordion').addClass('hide');
         //  }
            
            }
        });
    };

//--><!]]>
 

 



 

 

 

 

 
<!--/*--><![CDATA[/* ><!--*//
#huitsr a
    {
        display: block;
        margin: 0 5px 0 0;
        padding-left: 35px;
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-07/icon_operational.png") no-repeat left;
    }
    #huitsr a.case_minor
    {
        background: url("https://s3.amazonaws.com/hwp-project-assets/icons/degraded.gif") no-repeat left;
    }
    #huitsr a.case_major
    {
        background: url("https://s3.amazonaws.com/hwp-project-assets/icons/partial.gif") no-repeat left;
    }
    #huitsr a.case_critical
    {
        background: url("https://s3.amazonaws.com/hwp-project-assets/icons/outage.gif") no-repeat left;
    }

    #huitsr .all_operational
    {
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-07/icon_operational.png") no-repeat left;
    }

    #huitsr a
    {
        display: block;
        margin: 0 5px 0 0;
        padding-left: 35px;
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-09/operational.png") no-repeat 10px center; background-size:25px; background-position:0;
    }
    #huitsr a.case_minor
    {
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-09/minor.png") no-repeat 10px center; background-size:25px; background-position:0;
    }
    #huitsr a.case_major
    {
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-09/major.png") no-repeat 10px center; background-size:25px; background-position:0;
    }
    #huitsr a.case_critical
    {
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-09/critical.png") no-repeat 10px center; background-size:25px; background-position:0;
    }
    #huitsr .all_operational
    {
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-09/operational.png") no-repeat 10px center; background-size:25px; background-position:0;
    }

#hwp-status-alert {
display:none;
}
#hwp-status-alert.show {
display:block;
}

#hwp-status-alert .hwp-section__items-container {
        padding-bottom: 2rem;
    }

#hwp-status-alert .hwp-pt-64 {
    padding-top: 2rem;
}

.hwp-embed.hwp-embed--16-9-ratio .hwp-embed__inner {
    aspect-ratio: revert !important;
padding-top: 0;
        padding-bottom: 0;
}
    .hwp-embed {
        padding-top: 0;
        padding-bottom: 0;
    }

@media (min-width: 1024px) {
    #hwp-status-alert .hwp-container-px {
        padding-left: 2rem;
        padding-right: 2rem;
    }
}
/*--><!]]>*/
## Service Status &amp; Alerts




<!--//--><![CDATA[// ><!--

    window.onload = function ( ) {
        var sp = new StatusPage.page({ page : '0nrlm48qgndm'});
        sp.incidents({
            filter : 'unresolved',
            success: function(data) {
                non_op = [];
                // console.log(data.incidents);
                for (i in data.incidents)
                {
                    non_op.push(data.incidents[i]);
                    jQuery('#huitsr').append("<a href='"+data.incidents[i].shortlink+"' class='case_"+data.incidents[i].impact+"'>"+data.incidents[i].name+"");
                }
                if (non_op.length > 0)
               {

               jQuery('#huitsr').append("<a class='all_operational' href='//status.huit.harvard.edu/'>All Other Systems Operational");
 jQuery('#hwp-status-alert').addClass('show');
               }
//else
        //   {
             
            //       jQuery('.huit-status-accordion').addClass('hide');
         //  }
            
            }
        });
    };

//--><!]]>
 

 



 

 

 

 

 
<!--/*--><![CDATA[/* ><!--*//
#huitsr a
    {
        display: block;
        margin: 0 5px 0 0;
        padding-left: 35px;
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-07/icon_operational.png") no-repeat left;
    }
    #huitsr a.case_minor
    {
        background: url("https://s3.amazonaws.com/hwp-project-assets/icons/degraded.gif") no-repeat left;
    }
    #huitsr a.case_major
    {
        background: url("https://s3.amazonaws.com/hwp-project-assets/icons/partial.gif") no-repeat left;
    }
    #huitsr a.case_critical
    {
        background: url("https://s3.amazonaws.com/hwp-project-assets/icons/outage.gif") no-repeat left;
    }

    #huitsr .all_operational
    {
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-07/icon_operational.png") no-repeat left;
    }

    #huitsr a
    {
        display: block;
        margin: 0 5px 0 0;
        padding-left: 35px;
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-09/operational.png") no-repeat 10px center; background-size:25px; background-position:0;
    }
    #huitsr a.case_minor
    {
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-09/minor.png") no-repeat 10px center; background-size:25px; background-position:0;
    }
    #huitsr a.case_major
    {
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-09/major.png") no-repeat 10px center; background-size:25px; background-position:0;
    }
    #huitsr a.case_critical
    {
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-09/critical.png") no-repeat 10px center; background-size:25px; background-position:0;
    }
    #huitsr .all_operational
    {
        background: url("https://prod-huit.drupalsites.harvard.edu/sites/g/files/omnuum10811/files/2025-09/operational.png") no-repeat 10px center; background-size:25px; background-position:0;
    }

#hwp-status-alert {
display:none;
}
#hwp-status-alert.show {
display:block;
}

#hwp-status-alert .hwp-section__items-container {
        padding-bottom: 2rem;
    }

#hwp-status-alert .hwp-pt-64 {
    padding-top: 2rem;
}

.hwp-embed.hwp-embed--16-9-ratio .hwp-embed__inner {
    aspect-ratio: revert !important;
padding-top: 0;
        padding-bottom: 0;
}
    .hwp-embed {
        padding-top: 0;
        padding-bottom: 0;
    }

@media (min-width: 1024px) {
    #hwp-status-alert .hwp-container-px {
        padding-left: 2rem;
        padding-right: 2rem;
    }
}
/*--><!]]>*/
## Service Status &amp; Alerts




<!--//--><![CDATA[// ><!--

    window.onload = function ( ) {
        var sp = new StatusPage.page({ page : '0nrlm48qgndm'});
        sp.incidents({
            filter : 'unresolved',
            success: function(data) {
                non_op = [];
                // console.log(data.incidents);
                for (i in data.incidents)
                {
                    non_op.push(data.incidents[i]);
                    jQuery('#huitsr').append("<a href='"+data.incidents[i].shortlink+"' class='case_"+data.incidents[i].impact+"'>"+data.incidents[i].name+"");
                }
                if (non_op.length > 0)
               {

               jQuery('#huitsr').append("<a class='all_operational' href='//status.huit.harvard.edu/'>All Other Systems Operational");
 jQuery('#hwp-status-alert').addClass('show');
               }
//else
        //   {
             
            //       jQuery('.huit-status-accordion').addClass('hide');
         //  }
            
            }
        });
    };

//--><!]]>
 

 



 

 

 

 

#  Get help from HUIT 

 Harvard University Information Technology 

[View our hours of operation](https://harvard.service-now.com/ithelp?id=contact)



 

 

 

       ![WISC staff help with an IT problem.](/sites/g/files/omnuum10811/files/styles/hwp_21_9__1920x825/public/2025-09/Hero%20image%20-%20get%20help.jpg?h=79037929&itok=gxa1G639) 

 

 



 

 



 

 library\_books 

 [## Browse help articles

 ](https://harvard.service-now.com/ithelp?id=kb_home)Access how-to and troubleshooting articles that answer common questions



 

 

 forum 

 [## Chat live

 ](https://harvard.service-now.com/ithelp?id=kb_article&sys_id=d81e2090db371c9860c0d9fcd396191b)Call **617-495-7777** or chat online for immediate assistance during business hours



 

 

 support 

 [## Submit a ticket

 ](https://harvard.service-now.com/ithelp?id=submit_ticket&sys_id=3f1dd0320a0a0b99000a53f7604a2ef9)Email **<ithelp@harvard.edu>** or submit a ticket through our online form



 

 

 people 

 [## Visit us in-person

 ](https://huit.harvard.edu/appointment)Drop in or make an appointment for in-person diagnosis and repair services



 

 

 

 

 

 

 

 ### Find your School's IT support

Several Harvard Schools have local IT support to provide specialized service to their affiliates. If you're unsure where to go, contact HUIT and we'll make sure your request gets to the right place.

[**Find your School's IT support**](/schools "Find your School's IT support")



 

 ### Report a problem

- [Report a phishing email](https://privsec.harvard.edu/prevent-phishing#reportphishing)
- [Report a web accessibility concern](https://harvard.az1.qualtrics.com/jfe/form/SV_0PrAhzDswr9Z3z7)
- [Respond to online abuse, harassment, and intimidation](https://privsec.harvard.edu/respond-online-abuse-harassment-and-intimidation)